Here is the Fantasyland definition of management: expecting people to show up, memorize their job descriptions and “just do their job.” In other words, it's not real. And here is another pretend definition of management: any sort of nonsense that includes things like hitting the number or growing …
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Own The Yes
How many times did you say YES today? The kind of YES where you agreed to do something for somebody else? Maybe it was a small YES like agreeing to return a call. Maybe you promised to do a small favor or you gave your word to finish a project that’s already overdue. You’re the boss. When you say …