"It is not necessary to change. Survival is not mandatory." W. Edwards Deming wrote that iconic line in the sixties and it could have been written last week. This was illustrated dramtically when Alan Greenspan recently apologized to America for not knowing that the cowboy bankers were ruining …
chamge management
Are you Brand X?
Companies spend billions trying to create compelling brands. Jello. Kleenex. Hellmann’s Mayonnaise. People have brands, too, and as a manager you surely have a brand in the eyes of your employees. Whether you know it or not. I recently went to my official, well organized digital card storage file …
The Big Foam Finger
I think that every manager should go out and get one of those big foam fingers you see at sporting events. In the office, let’s call it the Flying Finger of Blame. There is an epidemic at the workplace called the blame game, where blaming someone/anyone/everyone else is now the norm. And it …